Frequently Asked Questions
Frequently Asked Questions
Littlewode operates both online and with a walk-in retail store in an effort to make great design accessible to everyone. The full catalogue is available online, with most of the children furniture products available for viewing in-store at 1 Pemimpin Drive , #03-02 (One Pemimpin) , Singapore 576151. For more information, please refer to "Contact Us"
You may order online hassle-free, or visit our store at 1 Pemimpin Drive , #03-02 (One Pemimpin) , Singapore 576151 , to make an in-store purchase.
To order your purchase online :-
Littlewode keeps a wide variety of items in stock for customers who are looking for rapid delivery. Ready stock items can be delivered within 3 working days. For indented / pre-order items, the lead time for delivery is approximately 8 -16 weeks. For more details, please refer to the individual item product page or contact us. We deliver Tuesday to Saturday. There is no delivery on Sunday and public holidays. Please indicated the delivery date required during checkout and we will get back to you on the delivery timing available.
As we rely on oversea orders, stock available now may not be available soon. It may takes 8 -16 weeks for items sold out to be available again. We do encourage you to place order in advance to enable us to reserve for you. There will be no addition charges for holding the items for you.
Littlewode provides free delivery and installation for orders amounting to S$500.00 and above, to one local address on mainland Singapore during operating hours (10am to 5.30pm). Otherwise, delivery will be charged at nominal rate of S$30.00. Please ensure that the delivery address is correct and someone is around to receive the delivery as additional charges (S$60.00)will be incurred for re-delivery. Addition charges of $20 per floor level / per item will be impost for bringing items up to your house level or room.
You are responsible for ensuring the goods are received in good condition upon delivery. Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages or defects upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged or defective items upon delivery (except for clearance, display piece, and free gifts) at no charge if the claim is valid. We will contact you within 1 working day for further action. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained.
Should there be any damages, we aim to have the item available at the earliest available date, subject to the next available shipment. In the event an exchange cannot be made, Littlewode reserves the right to offer a substitute or refund.
Littlewode has been providing the highest quality bedroom furniture and accessories in Singapore families since 2009. As a result, we stand behind all makes and models, long after the standard manufacturer warranty (1 year) has expired. We are always willing to assist customers whenever possible. If you purchase from us, and you have a problem, just call. Anything we can do, we will do.
Littlewode carries a variety of beds, bunk beds, loft beds, low lofts, captain’s beds, storage beds, trundle beds, daybeds, and standard single/Super Single, Queen and European Single. We carry a wide spectrum of manufacturers to satisfy everyone’s tastes, ranging from solid woods (pinewood, rubberwood KSK) to MDF and veneers.
The color and finish you see online may not match the actual finish you receive for many reasons including your computer monitor, seasonality, graining and texture. Please ask us or visit our store to see the actual product prior to ordering.
WOOD IS UNIQUE - EXPECT VARIATIONS IN GRAINING, COLOR, FIT & FINISHING. Wood is porous and will expand and contract due to humidity changes in the home. Changes in temperature or humidity can cause joints to open & close and/or wood to warp and crack. Extreme changes may also cause moisture to become trapped under the finish and cause cracking & peeling. As wood expands and contracts it may cause cracking in the joints of painted furniture which is considered normal and unavoidable. Standard painters sealant is easy to use and works well as a concealer.
For Nordic Collection, the furniture is mainly made from slowly growing pinewood. Unique for these natural, valuable and environmental-friendly raw materials are the many irregularities, like small splits, small and large knots, differences in color, twisting and bending, which the processing cannot eliminate completely.
These genuine characters witness from decades long growth in the forests. Some knots are replaced with wax. On white painted surfaces, the knots can become visible after some time. Resin discharge can occur, since the lacquer is manufactured on natural basis. This procedure witness from the authenticity of the nature material. It is not a reason for a complaint or defect.
If you have any further questions, do call us at 6459 9677 or email us your doubts to firstname.lastname@example.org